Job apply to; Singaporean , Singapore PR & Malaysian

Apply: send your resume letter to Sales@macinfinity.sg

Job Title: Customer Service Repair Technician for smartphones, tablets, and computers

Job Purpose: Serves customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction

Basic Qualifications:

Outstanding customer service skills
Strong interest in technology
No device repair experience is necessary because we provide on-the-job training and guidance
Excellent technical, problem solving, and analytic skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Ability to work well in team environment
Availability to work flexible hours, including weekends and holidays

Tasks and Responsibilities:

Diagnose, troubleshoot, and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed Mac.Infinity quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store

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